Refund policy

Bloom Tallow Refund Policy

Thank you for shopping with Bloom Tallow. We value your satisfaction and strive to uphold best practices under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. The following policy outlines our procedures regarding returns, refunds, and replacements.

1. Returns

  1. Timeframe
    You have 14 calendar days to return an item from the date you received it.

  2. Condition of Return

    The product must be unused and in the same condition that you received it.

    Please return the item in its original packaging.

    You must provide a receipt or proof of purchase.

     

  3. Return Address
    Please send your returned items to:
    6 Upton Lane,
    Richmond, Tasman,
    New Zealand

2. Refunds or Replacements

  1. Inspection and Notification
    Once we receive your returned item, we will inspect it and notify you by email or phone regarding the status of your refund or replacement request.

  2. Approval and Process

    • If your return is approved due to a defect or fault, we will initiate a refund to your original method of payment.

    • The timeframe for receiving your refund will vary depending on your payment provider’s policies.

  3. Eligibility

    • Refunds (or replacements) will only be provided for items verified as defective or faulty.

    • Change of mind, personal preference regarding scent or taste, or any reason that does not constitute a legitimate fault does not qualify for a refund or replacement.

  4. Your Statutory Rights
    Nothing in this policy is intended to limit or replace your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

3. Shipping

  1. Return Shipping Costs
    You will be responsible for paying your own shipping costs to return your item, and these costs are non-refundable.
    If you receive an approved refund, the cost of return shipping may be deducted from your refund if applicable.

  2. Responsibility and Insurance
    We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without a tracking number or proof of postage.

4. Contact Us

If you have any questions on how to return your item or concerns regarding this policy, please contact us at: store@bloomtallow.co.nz

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Last Updated: Monday 31 March, 2025

By shopping with Bloom Tallow, you acknowledge that you have read and agree to the terms of this Refund Policy. We are committed to ensuring compliance with all relevant New Zealand laws and appreciate your cooperation.